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Our policy on Merchandise lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging free from damage, marks, odour and use.
To complete your return, we require a receipt or proof of purchase. This should be your order confirmation email, containing original order number.
Refunds (if applicable)
We will refund your item if you have changed your mind and no longer want it, however it must be unused, in perfect condition and able to be re-sold.
If you wish to be refunded, please email info@aussiefrontline.com.au to arrange it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@aussiefrontline.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you have changed your mind, or ordered the wrong item or size, you will need to cover the cost of return and re-shipment. If we got your order wrong, then we will cover both. For any questions, please email at info@aussiefrontline.com.au.
Shipping
To return your product, contact us on info@aussiefrontline.com.au.
If you have changed your mind, or ordered the wrong item or size, you will need to cover the cost of return and re-shipment. If we got your order wrong, then we will cover both.
The postal address for returns is 28 Jane Street, Port Noarlunga South, South Australia, 5167.
For any questions, please email at info@aussiefrontline.com.au.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Optimising Australia’s first responders, ADF members and veterans through community, education and positive culture.
Narelle is a Level 2 registered counsellor with the Australian Counselling Association. She has a background in Military and Emergency Service roles, serving six years as a frontline Police Officer, followed by ten years in the Royal Australian Airforce.
Narelle has a wealth of experience with people from various backgrounds and has developed a deep understanding of mental health issues and the impact poor mental health can have on entire communities. She draws on her experience working in high-stress environments to facilitate programs that educate and reduce mental health stigma in the community.
Narelle’s primary focus is delivering 1-on-1 counselling to frontline members and veterans.
Matt is a highly experienced and passionate mental health advocate dedicated to helping individuals, executives, and organisations improve their mental health.
Drawing on his ten years of frontline experience as a former police officer, Matt provides counselling and mental health training to those in high-stress roles seeking high-performance outcomes. He also has experience navigating post-traumatic stress and depression following his service, which he uses to support and educate others.
Matt is a Level 2 registered counsellor with the Australian Counselling Association, a national Community Ambassador for RUOK?, a peer training consultation for The Male Hug, and sits on the state’s first Suicide Prevention Council as the First Responders representative.
